© Hydro Canine 2017

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How do I make a SMS booking?

Follow the booking instructions below to arrange for a swim with us.


Opening Hours
Tuesday, Wednesday, Thursday, Friday:         09.30 am – 4.00 pm ( Last Swim @ 3.30 pm)
Saturdays and Sundays:                                      09.30 am – 5.00 pm ( Last Swim @ 4.30 pm)

Closed on every Monday
Open on  Public Holidays (Except 1st & 2nd days of CNY).

How do I go about booking your dog’s swim?

  1. Decide on your preferred date and time. 

  2. Once you have chosen your preferred time slot, please SMS us at 9119 3819   to make a booking with us. We DO NOT accept WhatsApp booking as we may not receive your message due to poor network connection.

  3. For new clients, our staff will contact you for more information on your dog.

 

Please SMS text us according to this booking format below.

 

        Owner's Name /  Dog’s Name  / Swim Service

        Date of appointment  +  Time

 

 

        Example 1      Candy Lau / Snowy / HDS or Happy Doggy Swim

                                25 DEC SUN  10.30 am

 

        Example 2      Velda Sim/ Boppi / PFS

                                 1 JAN MON 12.30 pm

 

        Example 3      Evan Jones/ Poppy/ HDT NEW CLIENT

                                 14 FEB SAT    6.30pm

        Example 4      Cheryl Low/ Raffa  / HDT

                                 7 SEP FRI 4.30 pm

 

        Example 5      David Thomas / Oliver / PFS NEW CLIENT

                                 18 NOV MON   5.00pm

 

        Example 6      Belinda He / Booboo + Baboo (2) / HDS 

                                 18 JAN TUE 11.00 am

  1. We will send you a confirmation SMS text and update the schedule accordingly.

  2. If your preferred date & time slot is taken, please choose another date.

  3. Pool sharing is allowed for the same time slot. 

 

 

Package Holders

  1. Each session from your swim package will be deducted automatically once we have confirmed your booking.

  2. For cancellation, please inform us at least 12 hours prior to your appointment.

  3. If there is no show-up or cancellation done 2 hours before your appointment, the system will maintain the auto deduction.

  4. Please observe the Centre's terms & conditions before the swim/ appointment.

  5. Life jackets are provided for each swim session.

 

Single Session (Non-1st Swim)

  1. Please arrive 15 minutes earlier before your time slot

  2. For cancellation, please inform us at least 12 hours prior to your appointment so we can free the time slot for others to book as soon as possible.

  3. If there is no show-up or cancellation done 2 hours before your appointment, the system will maintain the auto deduction.

  4. Please observe the Centre's terms & conditions before the swim/ appointment.

  5. Life jackets are provided.

  6. Toilet your dog before the swim session

 

New Clients

  1. Please arrive 30 minutes earlier before your booked time slot. You will be required to complete the required information form before the 1st swim commence.

  2. Please bring along or email us your updated vaccination card for verification. ALL registration form must be completed, signed and submitted before the start of the swim

  3. We will do the first fitting of the flotation aid. A life jacket is provided for safety.

  4. You may contact us or email your inquiry to us.

  5. For Hydrotherapy treatment,  we will contact you for more information like Vet’s referral & approval for Hydrotherapy/ your dog’s medical conditions/records & current medication so forth.

  6. We will require you to email us the required information in advance for review and discussion with your vet so we can better understand and treat your dog.

  7. Toilet your dog before the swim session

  8. We will only do a quick rinse without shampoo and 3/4 blow dry. You can bring along your shampoo if you want. 

 

* The bookings are on a first come first-served basis. We will ensure fair bookings at all times. Please note that all SMS text booking received after 10 pm, we will schedule and update you on the next working day.

 

For all SWIM SERVICES,

  1. TOILET your dog 30 minutes before the swim. Please pick up after your dog within & around the premises.

  2. DO NOT feed your dog 2 hours before and 2 hours after the swim.

  3. Please arrive 15 minutes earlier before your appointment for review & updates.

  4. For cancellation, please inform us at least 12 hours prior to your appointment.

  5. If there is no show-up or cancellation done 2 hours before your appointment, the system will maintain the auto deduction.

  6. Please read and observe the centre's terms & conditions before any swim/ appointment

Swim Services CODES

     HDT      Hydrotherapy

     W&R     Wellness & Rehabilitation Swim

     PFS       Power Fitness Swim

     PAS       Power Agility Swim

     HDGS   Happy Doggy Swim

     PPS       Puppy Puppy Swim

     SDS       Senior Dog Swim

     WMS     Weight Management Swim

for more information on the swim services,