How do I make a swim session booking?
For NEW Clients,
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Please SMS/ Whatsapp us @ 9119 3819 the following information
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Dog's Name -
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Breed -
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Age -
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Weight -
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Any medical conditions -
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On any medication -
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1st time swimming? -
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Owner's Name -
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Owner's Email address -
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New Clients
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Please arrive 20 minutes earlier before your booked time slot.
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Please bring along or email us your updated vaccination card for verification.
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ALL registration forms must be completed, signed and submitted before the start of the swim
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We will do the first fitting of the flotation aid. A life jacket is provided for safety.
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As we have back to back swim sessions, we will not be able to over-run any swim if you are late. This is to ensure we are fair to the next session booking.
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For Hydrotherapy treatment, we will contact you for more information like Vet’s referral & approval for Hydrotherapy/ your dog’s medical conditions/records & current medication so forth.
For all SWIM SERVICES
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TOILET your dog 20 minutes before the swim. Please pick up after your dog within & around the premises.
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DO NOT feed your dog 3 - 4 hours before and 2 hours after the swim.
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Please arrive 10 minutes earlier before your swim appointment.
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For cancellation, please inform us at least 18 hours prior to your appointment.
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If there is no show-up or cancellation done 6 hours before your appointment, the system will maintain the auto deduction from the existing swim package.
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Pre-book time slot can be made and limited to the number of balanced sessions in their package (e.g Bal 02, you can pre-book up to 2 time/ date slots)
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Pool sharing is allowed for all time slots
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Please follow the instructions sent via mobile the day before the swim.
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Bring along shampoo & 1-2 Big Bath towels for your dog
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We will only do a quick rinse without shampoo and 3/4 blow-dry
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Please read and observe the centre's terms & conditions before any swim/ appointment
Bookings
* The bookings are on a first-come-first-served basis and early confirmation is recommended. Late replies may result in the preferred time slot being taken by another client.
Please note that all SMS/Whatsapp text booking received after 10 pm, we will schedule and update you on the next working day.